Frequently Asked Questions

What are the office hours for The Ayva? Monday-Friday 9:00AM-6:00PM, Saturday 10:00AM-5:00PM, and Closed Sunday Where is the leasing office located on the property? West from the center Beltline Road entrance How can I contact management or staff? Via email at ayva@uaginc.com or phone at (945) 215-3964. Is there an after-hours contact number for urgent concerns? Emergency maintenance can be reached at (945) 215-3964, medical or criminal emergencies call 911, all others contact the office during business hours. What are the community rules and policies? Please contact the office for complete information on all community rules and policies Are there quiet hours in the community? We comply with the lease and The City of Irving both stating that any noise that unreasonably disturbs the peace or quiet and comfort of another resident is subject to enforcement Are there smoke-free policies? No What is the policy regarding renter’s insurance? We highly recommend renter's insurance to protect your personal belongings but it is not required by the lease or community policies What is the policy for early lease termination? Early lease termination required a 60-day written notice and the termination fee designated by your lease agreement must be paid in full within 10-days of written notice of intent to terminate What is the procedure for subletting my apartment? Subletting your home is prohibited by the lease agreement Can I transfer units if my needs change? Yes! Once you have competed 6 months of residency, you are able to transfer. Are there any planned community improvements or renovations? We are getting new building signs over the summer! How can I provide feedback or suggestions to the management team? You are able to reach out in-person, phone, email, or through the resident app. Are there any preferred local businesses or resident discounts? Our local hero's, Irving ISD, First Responders, and members of any US Military branch receive app and admin fee credits plus $250 off their 1st month in addition to any specials we are offering. Are there any community social media groups or forums? Absolutely! We are on Facebook, Instagram, and TikTok. Follow us! What is the application process like? Our application process is online and you are able to upload all required items and pay reservation fees via your applicant portal. How do I apply for an apartment? Select apply now on our website, or we can send you a link via email or text. What documents are required? All applicants provide 4 most recent paycheck stubs, 3 bank statements, or other income documentation outlined in the Leasing Criteria to erify income and government issued photo ID for identity verification. What screening criteria are used? Rental history, criminal history, credit check, and employment verification Are background checks conducted? We screen, via 3rd party, credit, criminal background, rental history, and verify income. Are prior evictions considered? Yes. Any applicant with a prior eviction will be referred to our second chance partner, OneApp. Are co-signers allowed? We do not utilize co-signers, but do offer a guarantor option if there is no rental history or if the income requirement is not met by the applicants income alone. How long does the approval process take? Our approval process typically takes 1-3 days. Can I do a contactless move-in? At this time we do not offer contactless move-in. What time can I pick up keys on move-in day? We offer move-in appointments between 10AM-5PM. Are there move-in or move-out procedures I should know about? Yes, all move-in and move-out procedures are reviewed upon application approval or at the time notice is given to move from the community. Are there income restrictions or affordable housing options? There are income restrictions and we currently accept Dallas & Grand Prairie Housing programs. How much is rent for a one/two/three-bedroom apartment? Pricing and availability change frequently. Please get in touch with the leasing office or visit our website for the most up-to-date information. Are utilities included in the rent? No, they are billed separately. Are water bills allocated to residents? Yes What electric providers are available? We are in a completely deregulated area so you are able to use any provider. Does the community offer gas or electric connections? Our homes are all electric inside. Is internet or cable included? No Are there any internet or cable installation fees? Not at the community. All installation fees, if any, would be billed from the provider you select. What is the security deposit amount and when is it returned? Our security deposits range from $150-$350 and are refundable after move-out. Are there additional fees (pet, parking, valet trash, etc.)? Yes. There is an additional $60 per month which includes the pest control, trash, liability insurance, and carport. Are there any move-in specials or discounts? At this time, we are offering reduced rates on select homes and up to $1,000 off! What is the standard lease term? We offer 12-15 month leases. Do you offer short-term or month-to-month leases? At this time we do not have any short term lease options available. What is the process for renewing my lease? A minimum of 65 days prior to the expiration of your lease, we wlll post an offer on your resident portal and you will get an email letter with all options to review. Once you review and decide which offer works best for you, you will select one, and we will create a renewal What are the fees for lost or broken keys/remotes? Front door keys are $5 per copy if you only need a replacement key. If you need a lock change with a complete set of keys, the charge is $50. For the mailbox, one lost key requires a lock change and is $55. Where is The Ayva located? We are located at 4057 N. Beltline Road Irving, TX 75038 just south of the Walnut Hill and N Beltline Rd intersection. What major employers are nearby? Major area employers are DFW Airport, Amazon, FedEx, and Walmart Is the community near hospitals, universities, or business districts? We are conveniently located minutes from the North Irving/Las Colinas medical area and on the DART line for DCC and Northlake College. What school district is the property in? We are in the Irving ISD What nearby schools, parks, or recreational areas are there? Townsell Elementary, Houston Middle School, and Macarthur High School as well as Cliffton Early Learning Center. We are also within minutes of Cottonwood Creek Park, Irving Parks and Recreation, and Doris Park. Are there walking or jogging trails nearby? Irving has over 33 miles of trails for walking, jogging, and/or cycling! What grocery stores are close? There is Aldi, Kroger, El Rancho, Target, and Walmart Are there farmers markets or grocery delivery services nearby? There is Lola's Farmers Market across the street and the Southwest Farmers Market just minutes away. Kroger, Walmart, and Target all offer delivery. What restaurants deliver to the community? Via DoorDash, Uber Eats, and other delivery platforms, delivery is available from almost every restaurant in the area. What local restaurants and entertainment options are nearby? We are minutes from El Fenix, Chili's, Applebee's, so many others as well as the Irving Arts Center & Route 377 Go Carts. Are there nearby hospitals or urgent care facilities? We are close to a Minute Clinic, CareNow, and Baylor Scott & White Medical Center Irving Is there an online resident portal? Yes How do I submit a maintenance request? Via your resident portal What is the average response time? We strive to complete all service requests in 24-48 hours. There may be instances where additional time may be required, and we will communicate with you should there be extended time needed. Is 24-hour emergency maintenance available? Yes, we do offer after-hours maintenance for emergncies only. Can I transfer due to a pest control issue? While we strive to control pest issues through a comprehensive program and partnership with our pest control service, each instance is reviewed on a case by case basis. What days do pest control vendors come? Pest control service is offered on Thursdays each week. How do I report a noise complaint after hours? Irving PD responds to all after hours noise disturbances. Are fire extinguishers provided? Yes Are lawn and sprinkler services provided for private yards? Our private yard watering and mowing services are completed by our landscape service provider. What types of floor plans are available at The Ayva? We have 1-, 2-, and 3-bedroom homes. What appliances are included in each apartment? Our homes include refrigerator, stove/oven, dishwasher, and a microwave. We also offer washer/dryer rental. What appliance brands and models are provided? We offer appliances from the GE family of products. Are there ceiling fans installed? Most homes have a ceiling fan in the Livingroom or dining room. What type of flooring is installed? Most homes have faux wood plank flooring with only a few having carpet. What is the ceiling height? Our ceilings are 8'. What type of window coverings are provided? We offer cordless white 2" faux wood blinds. Are there storage closets or spaces within the apartment? All of our homes offer coat closets, pantries, and walk-in closets in every bedroom. Are there energy-saving features? We offer EnergyStar rated appliances and solar screens to help manage the Texas heat. Are apartments pre-wired for certain services? Yes! We are pre-wired for cable and fiber optic internet. What is the BTU rating of the HVAC system? We currently have several different types of units in the community and each has a different rating. We can get that information for any home you may be interested in. What is the soundproofing like between apartments? Our homes are well built but we do not offer any specific soundproofing. All neighbors are encouraged to be courteous where sound is concernced and we are here to assist should be a situation where sound is a concern. Are there any accessibility features in the apartments? Not specifically. Should there be a specific need, please ask for an accommodation request packet at the time you submit your application so we can get any requests processed timely. Do you have handicap-accessible apartments available? We do not have specifically accessible units. Can I paint or make alterations to my apartment? Painting walls is permitted with a requirement to, at minimum, prime the wall prior to relocating. Any other alterations should be approved by the property manager prior to implementing. Are there smart home features or upgraded finishes available? We offer refreshed interiors with no smart home features at this time. Are there community gardens or green spaces? We have many areas of open green spaces for you to enjoy. Does the community offer private yards? Our 1-bedroom/1.5 bathroom townhome boasts a private yard. These are rare so if you see one available, grab it! What types of pets are allowed? Cats, dogs, and approved service animals are allowed. There are breed restrictions for pets that can be reviewed in the leasing criteria. Are there breed restrictions? Yes, Pit Bulls, Rottweilers, Dobermans, German Shepherds, Huskies, Malamutes, Akitas, Wolf- Hybrids, St. Bernard’s, Great Danes, Chows, Bull Mastiffs, and Standard Poodles are not permitted. Is there a pet deposit or monthly pet rent? There is no pet deposit and the monthly pet rent is $35/pet. What are the pet fees? There is a one-time pet fee of $300/pet required prior to move-in. Are there pet-friendly amenities? We offer lots of open areas and conveniently located animal waste stations. Are there nearby parks or trails for pets? Cottonwood Creek and Lee Parks both offer dog park and trails. Are there ride-sharing or public transportation options nearby? We are at a DART bus stop Is parking available on-site? Yes, we have covered parking, open resident parking, and designated visitor parking. Is parking included in rent? No, the carport fee is included in the additional charges. Are garages available? We do not offer garages. How much are carports or garages? Each home has 1 assigned carport included in the monthly fees. How do I get an assigned parking spot? Each home has 1 assigned carport Are there guest parking spaces? Yes. We have designated visitor parking conveniently located near each building. Where is guest parking located? We have designated visitor parking conveniently located near each building. How do I register a guest’s vehicle? We utilize R2Park.com for visitor parking registration. Do guest parking passes need renewal? They will need to be re-registered every 24-hours. Are there restrictions on guest parking duration? Each guest vehicle must be registered and registration must be completed every 24-hours. Can guests park in my carport? No How do I register a work vehicle? Please visit the office to obtain instructions for work issued vehicles. What amenities are available to be reserved? We do not offer reserved amenities. How many guests are allowed in amenity spaces? Guests in amenity spaces are limited to 2 guests per apartment and a resident must accompany guests while they are utilizing amenities. Does the community host resident events? We do! Keep an eye out for event announcements. How often are resident events held? We offer walk up events monthly and a few larger events throughout the year. Can I bring friends or family to events? Our resident events are residents only unless specified as a bring a friend event.